MOOCs: Solving the wrong problem

Over the last six months, the world of “e-learning” has been totally and completely overrun by the MOOC, or massive open online course. In my years involved with technology in higher education, I’ve never seen another concept suck the oxygen out of the academic technology space in this fashion. While not fundamentally new, the MOOC has totally dominated the e-learning conversation and dramatically shifted higher education agendas.

I’m a proponent of the core concepts of the MOOC. Reducing barriers to knowledge is a good thing. An education model based on keeping knowledge locked up in (forgive me) an ivory tower is fundamentally unsustainable in a digital world. I also believe that large, lecture-based classes can be inefficient uses of student and instructor time, and there are plenty of cases of subpar instruction in higher education.

The dramatic rise of the MOOC within the mainstream press and higher education discourse has resulted in traditional institutions rushing to join the party. It is this action that I believe is shortsighted, poorly reasoned, and potentially destructive.

Let me begin by articulating some of my assumptions. The term “MOOC” (we could have a whole separate article on how horrible the acronym is, but it’s too late now) means different things to different people. To some extent, it has become a “unicorn” term – a way for the uninformed to sound prescient without needing to back their words with knowledge. The types of courses I’m addressing here on are those taught in the traditional large lecture hall, usually introductory courses. These courses typically fill a lecture hall with disinterested freshmen, and often taught by a disinterested graduate student. Coursework generally consists of readings, discussion sections, and multiple choice and short answer tests.

The MOOC movement instead takes the lectures, breaks them into bite-sized chunks, and offers them presented by articulate, informed professors. Students would watch these lectures online, participate in online discussion with other students, and then take standard assessments. Because this type of course can be infinitely scaled, it can be opened to any and all interested parties – traditional students as well as those learning simply “for fun”. A single course can effectively support an unlimited number of students with negligible overhead.

I should note that, although I tend to think about these issues in terms of the institution I’m most familiar with – the University of Minnesota – I believe the lessons and missteps I’ll discuss are being repeated throughout the higher education system.

Dissecting the MOOC

As I stated at the beginning, I think the MOOC concept is perfectly fine. Taken on its own, the typical MOOC outlined above is a reasonable approach to replacing large lecture coursework. If it means lectures are better designed, more polished, and delivered with more passion and energy, that’s even better.

I do take issue with the notion that the MOOC is a righteous democratization of knowledge, opening it up to those learners simply interested for the joy of learning. I think this is a complete red herring argument, presented by MOOC backers to deflect valid criticism. The statistics bear this out: retention rates for MOOCs are consistently in the 10-15% range. It turns out that although most people think learning for fun sounds like a good idea, the reality is that it rarely happens. Moveover, the MOOC format does not lend itself to answering a specific question or providing a specific skill – training and tutorial organizations like and the Khan Academy are far better suited to these types of needs. If my end goal is to learn Photoshop or integral calculus, I’m unlikely to participate in an ongoing, sequenced course like a typical MOOC.

That said, I don’t otherwise find serious fault with the way MOOCs are being run by firms like Coursera and Udacity. If they’re able to sustainably produce a product that users are interested in, great.

The higher education response

The response from higher ed, on the other hand, is seriously flawed.

Let’s begin with the language. The companies behind the MOOC use language that assumes that traditional classroom instruction is broken. To hear them describe it, the typical lecture hall is a post-apocalyptic wasteland of bored students and depressed faculty, droning on, with little to no learning taking place. Rather than responding with an impassioned, evidence-based defense of this form of instruction, higher education has by and large accepted this characterization and decided that MOOCs are indeed the answer. Institutions have entered this discussion from a defensive, reactionary position.

Are large lecture courses perfect? Certainly not. In fact, I’m a huge proponent of the blended model, which seeks to shift lecture delivery to polished, segmented, online videos, with class time dedicated to deep dives and discussion. But I do think large lecture courses have value as well. A good lecturer can make the experience engaging and participatory, even in a lecture hall with hundreds of students. And, the simple act of trudging across campus to sit in a lecture hall for 50 minutes acts as a cognitive organizer – a waypoint on a student’s week. Keep in mind, these courses are typically made up primarily of eighteen year old freshmen, struggling with life on campus and figuring out how to organize their time and lives.

These large lecture courses almost always include a group discussion component. This is a time for students to participate in a mediated, directed discussion. More importantly, this is a time for the nurturing and growth that I believe is critical to the undergraduate experience. Seeing classmates, hearing their inane or insightful questions, listening to them articulate the things that they’re struggling with – these are all important but difficult to quantify parts of learning, which are not captured by a solitary or participation-optional online experience. Even a highly functional synchronous online discussion is inherently less likely to go down an unexpected rabbit hole in the exciting and invigorating way that a great classroom discussion can – even in a large lecture hall.

Instead of making the case for traditional courses and shifting the conversation to ways to make them even better (and more affordable), institutions have rushed to turn their own courses into MOOCs, and offer them to the world. This brings me to my next serious concern about this movement.

Why does anyone care about your MOOC? If the MOOC concept is taken to its logical end, the world needs a single instance of any given course. Institutions seem to be unwilling to acknowledge this. Instead, there’s an assumption they’ll build the courses and the world will beat a path to their door. Why would I choose to take a course from the University of Minnesota, when I can take the same course from Harvard or Stanford? Are institutions ready to compete at the degree of granularity this type of environment allows?

The rush to create MOOCs reminds me a bit of the little free library system. I lack the metrics to convincingly argue this point, but as an outside observer, it seems that people are generally more interested in creating the libraries than using them, and it feels like the number of libraries equals or exceeds the number of customers. I believe that the MOOC landrush risks resulting in a similar imbalance. If every school, from the prestigious to the second or third tier, rushes to offer MOOC forms of their courses, there is likely to be an abundance of supply, without the requisite demand.

Heating Buildings is Expensive. MOOCs are by and large the stereotypical “bubble” product. There’s little to no business model behind them, either for their corporate backers or participating institutions. Although that’s probably fine for the companies delivering the courses – their overhead costs are relatively low – it’s a huge issue for institutions with massive infrastructure and staff overhead. If we’re moving to a model where the cost of coursework is dramatically reduced, it presents existential threats for the other missions of the institution, or the very existence of the institution all together. While it’s assumed that institutions will continue to charge as part of the degree-granting process, nobody seems to think that a course delivered via a MOOC should be priced similar to a course delivered in a classroom.

How does the institution benefit? How does offering a MOOC make the institution a better place? Less expensive options for receiving course credit are certainly a benefit for students, but that is a separate issue. Higher education is far too expensive, but MOOCs are not the sole solution. In general, the value proposition for the University is esoteric – simply offering the course supposedly means the world will enhance the content by bringing a wider audience, and its existence will enhance your institution’s standing in the world. These are, at best, hopelessly idealistic. Because there’s no business model to speak of for MOOCs, Universities are left shouldering the costs of creating the courses with little to no expectation of having that value returned.

An alternative path

Having great courses delivered by great instructors with great instructional design is… great. I’d much rather take Introduction to Economics from Paul Krugman than a grad student. Having that type of content available is inarguably better for the world.

I believe the path forward is to leverage the best content, and combine it with the high-touch, in-person experience that makes undergraduate education so important, particularly for traditional students. Mediated discussions, in-person office hours, and writing assignments graded by people with (ostensibly) actual writing skills are the types of growth activities that create the high functioning, well-rounded people our society needs.

It’s also crucial for higher education to begin pushing back against the language of the broken classroom. Although institutions are indeed broken in innumerable ways, by and large, instruction actually works pretty well.

It’s critical as well that a clear distinction is drawn between MOOCs and online education in general. Along with Jude Higdon, I teach an online course which is in many ways the anti-MOOC. Our students do large amounts of writing, which is copiously annotated by the instructors. Students participate in synchronous chat sessions and office hours with the instructors. Although lecture content is reused, the interpersonal interaction is real, genuine, and frequent. This concept is, by design, not scaleable. But I believe the benefits in terms of breadth and depth offered to students by this experience are demonstrably better than that offered by a MOOC. Institutions need to be honest about these tradeoffs.

A MOOC is not a magic bullet. It will not solve higher education’s substantial woes. It will create new woes.

Your MOOC will almost certainly not make a dent in the universe. The world will not beat a path to your door, and you still need to pay to maintain the doors.

One thought on “MOOCs: Solving the wrong problem

  1. Well said, Mr. McF! I’m all for pedagogical experimentation, but I’d prefer that experiments be identified as such rather than trotted out as fully developed one-size-fits-all solutions to whatever one perceives the current problems of the educational system to be. The MOOC explosion will be the case study in educational fads for the next generation, even if some elements of the approach turn out to have real value (as I suspect they will).

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